CUSTOMER RELATIONSHIP MANAGEMENT (CRM)

Customer Relationship Management (CRM) is a strategy used to learn more about customers' needs and behaviors in order to develop stronger relationships with them. After all, good customer relationships are at the heart of business success.

Customer relationship management (CRM) is a customer-centric business strategy with the goal of maximizing profitability, revenue, and customer satisfaction. Our team works with the client to work the technologies that support their business purpose, which includes the capture, storage and analysis of customer, vendor, partner, and internal process information.

CRM Structure

 

 

Features:

The idea of CRM is that it helps businesses use technology and human resources to gain insight into the behavior of customers and the value of those customers. If it works as hoped, a business can: 

• provide better customer service 

• make call centers more efficient 

• cross sell products more effectively 

• help sales staff close deals faster 

• simplify marketing and sales processes 

• discover new customers 

• increase customer revenues 

  

Sales Force Automation 

• Contact Management : Contact management software stores, tracks and manages contacts, leads of an enterprise. 

• Lead Management : Enterprise Lead management software enables an organization to manage, track and forecast sales leads. Also helps understand and improve conversion rates. 

eCRM or Web based CRM 

• Self Service CRM : Self service CRM (eCRM) software Enables web based customer interaction, automation of email, call logs, web site analytics, and campaign management. 

• Survey Management Software : Survey Software automates an enterprise's Electronic Surveys, Polls, Questionnaires and enables understand customer preferences 

Customer Service 

• Call Center Software 

• Help Desk Software 

Partner Relationship Management 

• Contract Management Software : Contract Management Software enables an enterprise to create, track and manage partnerships, contracts, agreements. 

• Distribution management Software 

Our CRM, or Customer Relationship Management product, is a proven architectural framework with industry-specific, customized, out-of-the-box functionality. For over 20 years we have been producing and implementing programs for sales, contact management, sales force automation and telemarketing. 

Our Customer Relationship Management product enhances customer satisfaction, resulting in competitive advantages and higher profits. You will be able to turn more prospects into customers and keep them buying, store all data in one place, streamline processes and increase effective communication. 

The new Customer Relationship Management software also offers a high degree of adaptability, enabling users to easily customize their own unique customer, records and business-data processes. Our Customer Relationship Management suite enables real-time availability checks, contract management, billing management, fulfillment visibility, and order tracking, giving you the features and functions necessary for marketing planning, campaign management, telemarketing, lead generation, and customer segmentation.

Customer Relationship Management goes beyond sales, marketing and customer-service applications into business intelligence, analytics, hosted applications, mobile capabilities and much more! By thinking more insightfully about what your customers are worth, you can focus your resources on attracting and keeping the right type of customers. This focus, in turn, will make your CRM efforts more productive and position you better for innovation and growth. 

CRM Software stores all the critical business information an organization needs to develop effective sales, marketing and customer-service strategies. The Customer Relationship Management Software solution empowers an organization to build stronger, more profitable relationships with customers and prospects. The CRM Software system can be run in a Windows and/or Web environment, which means that employees – whether in the office or on the road – are always in touch with the most up-to-date data and the most effective communication tools. 

 

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